Customer Service

Three sets of hands working on a layout on a table

We're Here Before, During, and After

At Finelite, ALL staff members are brand ambassadors. Our unparalleled customer service lies in the commitment from every member of our team working together to deliver on our service promise to our customers. With our Inside Sales team, an unmatched asset lies with this group with over 200 years combined experience with an average mean of over 11 years of experience. This dedicated team has the knowledge and expertise to provide you with the finest customer service in the industry.

 

A detailed submittal drawing as shown on a computer screen

Pre-job Support

We make sure you have everything you need, including detailed engineer-verified submittal drawings.

Application Specialist working on an office layout on her computer

Specification Support

We have a team of dedicated application specialists available for assistance. If lighting calculations are needed, just ask.

A shipping truck out on a delivery with the 10 Working Days shipping logo

Shipping and Delivery

We deliver your jobs where they're needed when they're needed. 99% of Finelite orders are considered standard and ship in 10-working days and are backed by our 10-year, performance-based warranty.

Our growing library of installation videos available on YouTube

Contractor Friendly Installation

We design with contractors in mind. All of our products are easy-to-install and are equipped with detailed installation instructions. A growing library of “How To” installation videos are also available.

Our dedicated support team are always here to assist you

Ongoing Support

We have a dedicated team ready to assist in the field and a team of expert account managers ready to answer when you call.

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