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JobTitle

Position Description

At a Glance

Legrand has an exciting opportunity for a Field Service Technician to join the Finelite Team in Union City, CA. The position of Field Service Technician is responsible for troubleshooting and correcting any customer fixture problems promptly, efficiently, and with a strong focus on the customer relationship. This position reports to the Manager, Field Service and works on customer locations with minimal responsibility, as well as assisting the Quality Team with product improvement projects to ensure quality and customer satisfaction.

What Will You Do?

  • Works directly with electrical contractors, agents, and site facilities personnel to quickly identify the scope and cause of the problem, then develop and carry out an action plan to resolve the issue.

  • Personally, or by directing a team, carry out on-site resolution of electrical or mechanical issues with light fixtures or associated controls.

  • Assist Field Services Coordinator by providing technical information to diagnose and resolve field problems.

  • Assist contractors with troubleshooting over the phone.

  • Manages work schedule of Field Service activities to ensure timely completion.

  • Coordinate all aspects of arranging a field service visit; materials, equipment, schedule, and personnel.

  • Develop and test immediate solutions for field problems, and participate in developing preventive measures.

  • Prepare technical instructions or diagrams to assist electrical contractors with installation or repairs.

  • Plan travel for self and Team (as needed) to customer sites.

  • Prepares correspondence and reports documenting Field Service visits, including any follow-up needs.

  • Handle difficult situations assertively yet diplomatically, ensuring problems are resolved while maintaining a positive client interaction.

  • Assist Quality Engineer with a variety of testing and investigation activities.

  • Assist Quality Team with resolving quality issues in Production or at suppliers.

  • Assist with continuous improvement efforts.

  • Assist with ensuring the quality of new products during development phase and early production.

Qualifications

Required Skills

  • AA/AS in Electronics Technology or equivalent technical area of study, along with experience in a similar technical field.

  • 3-5 years experience in troubleshooting electrical systems such as those found in general commercial building construction, and especially lighting.

  • Experience as an Electrician and strong knowledge of commercial electrical installations, wiring, power, and controls highly desired.

  • Valid driver’s license and clean DMV record required. Must be able to travel within the US and Canada on short notice for several days at a time.

  • Must be capable of safely working in a construction environment, including using, moving and frequently working on ladders and/or scissor lift to reach installed fixtures to perform repairs.

  • Must be organized, detail oriented, self-motivated, and able to work on location without any direct supervision.

  • Must possess excellent verbal and written communication skills.

  • Must be able to lift and carry 60lbs and discern colors of wires.

  • Proficient in use of computer applications such as Outlook, and Microsoft Suite products as Word, Excel and PowerPoint.

All essential functions or responsibilities are determined to be essential job functions for which reasonable accommodation will be made. Ability to perform the secondary functions or responsibilities is not a requirement of the job, but an incumbent may be required to perform these duties if able. This job description is not to be construed to be an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform any other job-related instructions as requested by their supervisor or senior management, subject to reasonable accommodation.

 

 

 

Company Info

At Finelite, we design and manufacture premier lighting fixtures and systems that deliver superior lighting in the offices of leading companies such as Google, Yahoo, Oracle, ING and Symantec. We also provide schools and education facilities with state-of-the-art lighting that enhances the teaching environment, such as Stanford, Harvard, Microsoft New School in Philadelphia and hundreds of K-12 schools across the U.S. We do it all with a passion for the human scale aspect of lighting while achieving substantial energy savings along the way. Our design leadership is well recognized amongst architects and lighting designers, and acknowledged by government agencies and utilities. We are a profitable, privately owned company that strives to raise the bar in electrical lighting systems and we are poised to grow even more quickly as we capitalize on over 20 years of innovation and product leadership.

About Legrand

Every single day, Legrand brings power, light and data to millions of spaces around the world. Legrand is a global, publicly-traded company listed on the Euronext (Legrand SA EPA: LR) with 36,000 employees worldwide, a market cap of $16B, revenue of more than $5 billion, with products sold in 180 countries. Legrand is listed on the Forbes Global 2000 as one of the world’s best employers. For more information, visit legrand.com.

About Legrand North and Central America

Legrand North and Central America (LNCA) employs over 5,000 associates in 60 locations, working in 6 product categories (Electrical Wiring Systems, Building Control Systems, AV, Data Communications, Power Distribution and Control, and Lighting). LNCA offers comprehensive medical, dental and vision coverage. LNCA offers distinctive benefits like high employer 401K match, above-benchmark paid maternity leave, paid time off to volunteer, and an active women’s network. LNCA is an employee-centered, growth company with tremendous opportunity. For more information, visit legrand.us.

About Legrand’s Lighting Sector

Through Pinnacle, Finelite, and OCL, Legrand designs and manufactures high performance, environmentally sustainable lighting solutions and products for commercial, educational and healthcare facilities. We work with leading architects and contractors to supply systems and products. We employ a talented group of lighting engineers and designers who work with the latest technologies, using cutting-edge tools to create fixtures which are unique and built to last. Our products offer the design professional a complete palette of integrated products that breathe life into architectural spaces for design that lasts. Legrand’s specification grade products are suited for a broad range of applications, and the integrated product line allows designers to create multi-level lighting scenarios using various luminaires from an extensive offering.

http://www.legrand.us
http://www.youtube.com/legrandna
http://www.linkedin.com/company/44580
http://twitter.com/legrandNA

Equal Opportunity Employer

All essential functions or responsibilities are determined to be essential job functions for which reasonable accommodation will be made. Ability to perform the secondary functions or responsibilities is not a requirement of the job, but an incumbent may be required to perform these duties if able. This job description is not to be construed to be an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform any other job-related instructions as requested by their supervisor or senior management, subject to reasonable accommodation.

 

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